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A key goal of the Best Practices program is to create opportunities for you to make real change to your agency and its success. But if the materials are to move beyond theory into practice, there needs to be more than an annual synopsis of the current findings. There must be practical tools you can use to create and duplicate the best practices in your own agency.
There are multiple tools and a free webinar series available and each is designed to address a specific area. Check out all the products available under the Big "I" Best Practices.